Forum Discussion

hero2005xy's avatar
1 year ago
Solved

Missing menu controls in FC25

Hello, since the last couple of days i have the issue that i do not see any controls in the FC 25 menu. I play on PC and when i start the game I have a blackscreen which disappears when i press a. Then I see the menu where I normally can selected the gamemode, settings, etc. Those things are missing and I only see the background (as shown in the attachment). I can select an gamemode anyways but i tried to enter the ultimate team and there was again only the background. I tried to start a game but the game crashed. When I start the game or close it I often get errors about the EA cloud. Furthermore the EA Error Report app also doesn't work. I wanted to report this problem via the EA Error Report app multiple times but i got an error everytime I submited it. I already tried to update my gpu drivers, to reinstall the game and the ea app but nothing works.

  • After you launch the game, do you choose the existing Personal Settings 1 slot, or have you created a new one? 

    Give it a try with a new Personal Settings 1 and delete the old one. 

    If that won't work, create a new Windows admin account and test the game on that new profile. 

13 Replies

  • Hi,
    thanks for your response sadly it did not work. I found this error in the crash dump folder if it helps:
    "The thread tried to read from or write to a virtual address for which it does not have the appropriate access."

    Thanks for your help.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there, 

    Please try deleting the existing settings folder from this location C:\Users\[Username]\AppData\Local\EA SPORTS FC 25 (App Data is usually a hidden folder so it can be changed from the View dropdown.) It is possible that the old one was damaged in some way. Let me know if that works. Thanks. 

  • Hello EA,

    any troubleshooting or solution?

    I have the same issue, no options or controls at all, a blackscreen at the beginning then the main menu shows just the background! 

    We have paid for this game. 

Featured Places

Node avatar for FC 25 Technical Issues

FC 25 Technical Issues

Having issues with FC 25? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 8 minutes ago
12,190 Posts