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BenCucumberBath's avatar
BenCucumberBath
5 months ago
Solved

Missing preorder ultimate edition hero pack

Basically what stated in the topic. *title edited by CM for better visibility
  • EA_Barry's avatar
    EA_Barry
    5 months ago

    @everyone

    ULTIMATE EDITION PRE-ORDER OFFER - CONSOLES & PC (INCLUDING STEAM & EPIC) - LIMITED TIME OFFER - 25 Before August 21, 2024, at 4 PM UTC.

    You must redeem your single-use code (if a code is required), log into Ultimate Team, log into Clubs, and create a Career Mode save while connected to EA servers (together these steps are referred to as “redeem”) to access your pre-order and Ultimate Edition content

    EA PLAY PRO EDITION

    You must redeem your EA Play Pro Edition, log into Ultimate Team, log into Clubs, and create a Career Mode save while connected to EA servers (together these steps are referred to as “redeem”) to access your EA Play Pro Edition content

    https://www.ea.com/games/ea-sports-fc/fc-25/disclaimers

    If you preordered the Standard Edition or the Ultimate Edition after Aug 21st, see the above link for info.

     

    NINTENDO SWITCH FANS

    If you're playing from Nintendo Switch and missing the 3.850 FC Points from the Ultimate Edition, our team is investigating this Issue.

    *marked as solution for player visibility

aboodshw's avatar
aboodshw
5 months ago

I have purchased the ultimate edition for fc 25 and i haven’t received my 4600 points yet

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
5 months ago

Hey @aboodshw If you purchased the Ultimate Edition, you will receive your bonus rewards at login during early access ( September 20, 2024, your local time) after launching the game. 

  • SvelteHaddock's avatar
    SvelteHaddock
    5 months ago

    I havent got them??

  • NicolasAbundiz's avatar
    NicolasAbundiz
    5 months ago

    Hello, I preordered fc25 ultimate edition on my xbox, I started using the web app yesterday, today I booted up the game and the preorder bonuses are not there, the fc points or the heroes packs

    • Oleku1's avatar
      Oleku1
      5 months ago

      I HAVEN'T RECEIVED ANY OF THE ULTIMATE REWARDS TOO . 

  • jbondor's avatar
    jbondor
    5 months ago

    I have opened the game cause pre order and local time so its out and im missing every pre order stuff including fc points. What do i do

    • hhji8765677's avatar
      hhji8765677
      5 months ago

      I am the same loads of people are having this issue 

      • Romanevro7's avatar
        Romanevro7
        5 months ago

        Any update

  • lowkeylukie's avatar
    lowkeylukie
    5 months ago

    I got my point but no hero pack

  • franklinalfie15's avatar
    franklinalfie15
    5 months ago

    I got my points but not my hero pack 

  • contaylor-4321's avatar
    contaylor-4321
    5 months ago
    @EA_Pulsar 12:43pm at night uk time and got ultimate pre order. Just loaded up and restarted the game for half hour constantly and still no points or hero’s pack? Any help?
    • dylanjack2008's avatar
      dylanjack2008
      5 months ago

      Haven’t got mine either

  • tgffcccdcd's avatar
    tgffcccdcd
    5 months ago

    I have opened up the game it’s almost 1 am and still have not got the 4600 points 

  • mattwicko's avatar
    mattwicko
    5 months ago

    not got my points and it’s 12:56 am

  • onepunchko's avatar
    onepunchko
    5 months ago
    @EA_Pulsar Well that didn't happen , I've received nothing , where's my points???
    • onepunchko's avatar
      onepunchko
      5 months ago

      1.33am and still absolutely nothing or any response for an update , what an absolute farce ,as usual

      • Romanevro7's avatar
        Romanevro7
        5 months ago

        2.30 am want my points games been out nearly 3 hours 

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