Forum Discussion

Seasoned Newcomer

1 year ago

My game keeps crashing in game

I have a really good pc that doesn't crash with any other games. I've scaled down settings to try and see if it helps, but my game continues to crash mid-game. It seems to only happen when I'm in gam...

EA_Barry

Community Manager

1 year ago

@paranoy_zp @beaplayer000888

Download and install all available Windows Updates
Make sure your display is connected to your GPU and not the motherboard video output
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Check your machine meets the below requirements:

Minimum
OS - Windows 10 - 64-Bit (Latest Update).
Processor(AMD) - AMD Ryzen 5 1600
Processor(Intel) - Intel Core i5 6600k
Memory - 8GB
Graphics Card(AMD) - RX 570
Graphics Card(Nvidia) - GTX 1050 Ti
Direct X - 12
Online Connection Requirements - 512kbps
Hard Drive Space - 100 GB

Thanks.

beaplayer000888

Seasoned Newcomer

1 year ago

I keep getting this every time my game crashes in Event Viewer :

File System Filter 'EAAntiCheat' (Version 10.0, ‎2024‎-‎11‎-‎14T17:05:29.000000000Z) unloaded successfully.

AND

The Software Protection service is starting.
Parameters:<explicit>