Online Service disabled - PS4 - EA FC 25
My 14 year old son pre-ordered EAFC 25 a couple of months ago on his Playstation 4 account. He installed it this morning but keeps getting the message:
"Online service is disabled on your Account ...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey @SquizzerLFC & @antslater,
There's an option on PSN Parental controls to make an exception for a game. Can you please try that step?
https://www.playstation.com/en-us/support/account/ps5-parental-controls-spending-limits/#exception
Let us know if that helps,
@EA_cuervo I've been on the chat with someone from EA for over 2 hours - they can't seem to fix it - they are raising a bug report supposedly...this is really frustrating for kids who have spent a lot of their own money on a game.
How did you get a chat option? I'm trying to talk to someone about my issue -> Can't connect to FC Online and have the game pre-ordered.
My son is having the same problems too. He can play fc24 online without any problems but is not able to get online on fc25. He has a PS4, is 14 and all restrictions have been turned off.
He has paid a lot of money that he saved up for this and is quite rightly very upset.
Has this been resolved for anyone?
- @dde4ea1e7fa1e7a2 I had to find one of the website help articles that gave the option - not all do, but some do...doesn't really matter which one as long as you can get the chat option off it.
I am 14 years old and have the same problem. Had an extra job and worked hard to get the money for the ultimate edition.
Me and my friends had planned for many weeks to have a sleep over and play the new EA FC 25 game, but unfortunately it didn't end the way we wanted. Instead time was spent on troubleshooting and contacting several help supporters.
Me and my dad have tried everything you can test and even more, but we end up with the same conclusion every time. It has to be a bug with the EA FC 25 game, for ps4 players that have pre-ordered the ultimate edition and also have the parental control settings activated.
No restrictions on the playstation should affect the access to the game's online features and everything indicates that there is a problem with EA. It's very sad to hear that so many people are experiencing the same problem and I think that EA😕 actions are very questionable. I hope the problem can be fixed as soon as possible and that the young players who paid a lot of their own money can get what they paid for.
An apology and some sort of compensation from EA would have been appreciated.
Just spoken to PSN Helpdesk and they have done a complete check on my child's account and there is nothing their end to stop him playing any game, he has access to 18+ games also. They have said it's definitely issue with EA Servers not allowing access due to child's age being in the specific profile. So it's either EA change the child's DOB to access FC25 or sort the problem out in general with the servers. Anyone who wants to contact PSN on 0203 538 2665, they can raise the issue and PSN give a ref number which can be sent to EA to prove that you have spoken to PSN and it's not their issue. CAN SOMEONE FROM EA ACTUALLY COME BACK ON THIS FORUM AND GIVE UPDATES TO US ALL??
