Online Service disabled - PS4 - EA FC 25
My 14 year old son pre-ordered EAFC 25 a couple of months ago on his Playstation 4 account. He installed it this morning but keeps getting the message:
"Online service is disabled on your Account ...
Forum Discussion
@EA_cuervo I've been on the chat with someone from EA for over 2 hours - they can't seem to fix it - they are raising a bug report supposedly...this is really frustrating for kids who have spent a lot of their own money on a game.
How did you get a chat option? I'm trying to talk to someone about my issue -> Can't connect to FC Online and have the game pre-ordered.
My son is having the same problems too. He can play fc24 online without any problems but is not able to get online on fc25. He has a PS4, is 14 and all restrictions have been turned off.
He has paid a lot of money that he saved up for this and is quite rightly very upset.
Has this been resolved for anyone?
- @dde4ea1e7fa1e7a2 I had to find one of the website help articles that gave the option - not all do, but some do...doesn't really matter which one as long as you can get the chat option off it.
I am 14 years old and have the same problem. Had an extra job and worked hard to get the money for the ultimate edition.
Me and my friends had planned for many weeks to have a sleep over and play the new EA FC 25 game, but unfortunately it didn't end the way we wanted. Instead time was spent on troubleshooting and contacting several help supporters.
Me and my dad have tried everything you can test and even more, but we end up with the same conclusion every time. It has to be a bug with the EA FC 25 game, for ps4 players that have pre-ordered the ultimate edition and also have the parental control settings activated.
No restrictions on the playstation should affect the access to the game's online features and everything indicates that there is a problem with EA. It's very sad to hear that so many people are experiencing the same problem and I think that EA😕 actions are very questionable. I hope the problem can be fixed as soon as possible and that the young players who paid a lot of their own money can get what they paid for.
An apology and some sort of compensation from EA would have been appreciated.
Same here.
My son is 13, he has access to online features in other games, like FC24, but “age restrictions” prevents him from getting online on FC25.
Yes, he’s on PS4, and yes he spent his own money (this game isn’t cheap!!) only to not be able to play it with his friends…I hope they fix this issue quickly and that they provide some kind of compensation…
LittleKidWolves was this issue resolved is it worth me phoning
