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SquizzerLFC's avatar
1 year ago
Solved

Online Service disabled - PS4 - EA FC 25

My 14 year old son pre-ordered EAFC 25 a couple of months ago on his Playstation 4 account. He installed it this morning but keeps getting the message:

"Online service is disabled on your Account for Playstation Network due to parental control restrictions."

We have checked the parental control settings on Playstation and they shouldn't be causing a problem. 

It seems that he has full access if he logs in on my (adult) account but not his own account, which is not what he wants to do. 

Please can you advise how we fix this?

Thank you.


CM Edit: Updated title for clarity

  • Hello Legacyofpulsar ,

    Thank you for letting us know that the issue was resolved when he turned 15.

    It looks like you revived an old thread. To avoid further Necroposting so I'll go ahead and lock the thread. Feel free to create a new discussion if you still need help.

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  • JPCIIV's avatar
    JPCIIV
    1 year ago

    Much as I regret giving more money to either Sony or EA I can confirm this worked fine today when upgraded son to a PS5.  No changes to parental settings, no bypassing restrictions.  Just worked.  Makes it even more ridiculous that it doesn’t work on PS4 and that neither Sony or EA can be bothered fixing it on PS4.

  • Trying to get a refund for the game now but struggling. It’s been passed to another internal team for investigation. Been told I will get an email within 5 days.

  • antslater's avatar
    antslater
    1 year ago

    Who do we email, regarding a refund.

    Son is 14 (last month) still can't access it

  • I just went to PlayStation Support in the website and chose the request refund option. They will try to hide behind the 14 day returns policy and saying you’re not eligible if you’ve played the game at all. I’m not confident of a satisfactory result but if enough of us kick up a fuss about it who knows.

  • Hi there I am writing to complain abot fc 25 as I bought the game .

    yesterday however was frustrated to find that my parental controls apparently weren't allowing me to have access to features on my ea account consequently I wasn't able to play most features on the game.However this was never an issue on the Old fc24 game as my ea account was fine ,no  parental controls have been changed on my ps4 so that means there was a problem with ea .

     

    I have attached a photo of what it's showing to help resolve the problem ,of this is not resolved I report tgis further and review the poor service of ea manufacturing of there new fiffa .

    Same  issue to quizzes lfc .

     

     

  • Ridiculous issue. My son turned 15 yesterday and I can confirm the problem immediately disappeared. 

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hello Legacyofpulsar ,

    Thank you for letting us know that the issue was resolved when he turned 15.

    It looks like you revived an old thread. To avoid further Necroposting so I'll go ahead and lock the thread. Feel free to create a new discussion if you still need help.

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