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jakeyevie16's avatar
jakeyevie16
Rising Newcomer
7 months ago

Game requesting upgrade

Hi, I have the disc version of the game, which worked fine since November. Now when loading no games are available and it requests an upgrade. I contacted Xbox but they suggest it’s a game provider issue

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey jakeyevie16​ Would you be able to share a screenshot of the error message that you see in the game? Have you tried to uninstall and reinstall the game if it's not launching correctly? 

  • jakeyevie16's avatar
    jakeyevie16
    Rising Newcomer
    7 months ago

    Hi sorry for the delay. I have tried uninstalling and reinstalling, I’ve also tried a remote reinstall. There isn’t an error message, rather the game loads to a screen with club news, upgrade etc on it but there is no link to ultimate teams etc, which I had and was playing previously 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Can you please check the the game and make sure if you haven't accidentally installed the 
    EA SPORTS FC™ 25 SHOWCASE on your console? This would explain why you don't have all the game modes, but the option to upgrade is showing. 

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