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ashpaul9's avatar
ashpaul9
1 year ago
Solved

Points not transferred across, have seen it is suppose to offer.

Points not transferred across from fc24 to fc 25 read online was supposed to be promoted with choice to transfer but don’t remember seeing this.  is there a way to do this manually? 
  • EA_Aljo's avatar
    EA_Aljo
    1 year ago

    Hi there, @ashpaul9 

    Make sure you're on the same platform and account that the FC 24 points are in. If that's correct, most likely, the pop up was accidentally declined. You can try contacting an advisor to see if there's anything they can do to help by opening a case here.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

Hi there, @ashpaul9 

Make sure you're on the same platform and account that the FC 24 points are in. If that's correct, most likely, the pop up was accidentally declined. You can try contacting an advisor to see if there's anything they can do to help by opening a case here.

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