Premium Season 7 Pass Purchase Failed – Coins Deducted

Dear EA Support Team,

I recently attempted to purchase the Premium Season Pass for Season 7 through the EA FC 25 Companion App, but I encountered an issue during the transaction.

After initiating the purchase, I received an error stating that the transaction had failed. Immediately afterward, my FC HUB was locked, and I was unable to access the Season Pass section to verify the status of the purchase.

Later, when I reopened the app, I noticed that 500,000 coins had been deducted from my account. However, I did not receive the Premium Pass, nor did I gain access to any of its associated rewards or benefits.

Here’s a summary of what happened:

• Platform: EA FC 25 Companion App
• Purchase: Premium Season Pass – Season 7
• Issue: Purchase failed error message
• Aftermath: FC HUB locked, 500,000 coins deducted, Premium Pass not activated
• Date & Time of Purchase: [5th June, 2025].

I kindly request that you investigate this matter and either:

1. Activate the Premium Season Pass Rewards for Season 7 on my account, or
2. Refund the deducted 500,000 coins back to my account.

Please let me know if you need any additional information from my end. I look forward to your assistance in resolving this issue.

Thank you,

[EA ID - Obris001]