Problem with the Polish commentary
My issue with the EA SPORTS FC bundle purchased on Steam for 255.92 PLN. The product was sold as containing full Polish language support, yet the Polish commentary is unavailable and greyed out. I tried to solve the problem in a dozen ways to no avail (reinstallations, file changes, verifying file integrity, renaming audio and commentary file paths, forcing Polish commentary in the setup file settings, checking the "Registry Editor" tool, and contacting tech support).
Game Won't Launch + Ignored Support & Fake Live Chat (Case #251236379)
To the Community Managers and the EA Support Team, I am writing this post to express my profound disappointment and outrage regarding both a persistent technical defect preventing me from launching the game and the unacceptable, total breakdown of EA’s customer support system. ### 1. The Core Issue: Complete Game Launch Failure First and foremost, I am unable to access or play a product that I legally purchased. * Whenever I attempt to launch the game via the EA App, a small splash screen / anti-cheat window pops up for merely two to three seconds. * Without displaying any error codes, warning pop-ups, or diagnostic messages, the window abruptly closes. * The system process terminates automatically and dumps me right back to the EA App home screen. * The game literally never boots up or reaches the main menu. I have executed every basic and intermediate troubleshooting step available on my end—including repeatedly repairing game files, running EA App Recovery, clearing the application cache, ending background processes via Task Manager, and rebooting my PC multiple times. None of these have produced any results. ### 2. A Shocking Lack of Customer Service & Deceptive Practices (Case #251236379) What transforms this technical error from a minor inconvenience into an absolute nightmare is EA’s complete disregard for its paying customers: * **Unanswered Support Inquiry:** I submitted a formal ticket (**Case #251236379**) clearly stating the severity of this issue. Days have passed, and it has been met with utter silence. There has been zero communication, no status update, and no technical feedback whatsoever. * **Deceptive Live Support System:** Desperate for a solution, I attempted to utilize the Live Chat support. The interface explicitly assured me that a support agent would join within five minutes. Instead, I was subjected to an indefinite wait with no one ever joining the session. This was not a minor delay; it felt like a completely artificial, fake placeholder designed to deceive users into believing support is available when it is not. ### Conclusion and Immediate Expectations As a paying consumer, encountering a game-breaking bug is frustrating enough, but being totally ignored and misled by customer support is entirely unacceptable. This complete lack of accountability and basic communication is deeply disheartening and reflects terribly on EA’s operational standards. I demand that **Case #251236379** be escalated immediately to a Tier 2 Technical Specialist or a Community Manager who can actually look into my account/system logs and offer a functional, concrete solution rather than ignoring my existence. I expect a prompt and substantive response to this matter without further unannounced delays.Game fails to launch: Opens a small window, then crashes back to EA App
Hi everyone, I am honestly at my wits' end and desperately need some help. FC 25 has been completely unplayable for me because it keeps crashing before even launching, and I'm losing my mind trying to fix it. ### What is happening: 1. Every time I click "Play" in the EA App, the small EA splash screen / anti-cheat window pops up for just a couple of seconds. 2. Without any error message, code, or warning, the window suddenly disappears. 3. The process shuts down automatically and just dumps me right back to the EA App. 4. The game literally NEVER boots up or reaches the main menu. I can't even get past the startup screen. ### What I've already tried (None worked): * **EA App Repair & Recovery:** I have tried repairing FC 25 multiple times via the EA App. I’ve also cleared the EA App cache and ran the EA App Recovery tool. * **Restarts:** Restarted the EA App, terminated all EA processes via Task Manager, and rebooted my PC several times. ### Platform Details: * **Platform:** PC (EA App) * **OS:** Windows I’ve been trying to solve this for hours and nothing seems to work. Has ANYONE encountered this exact nightmare loop and found a fix or workaround? Any advice, suggestions, or potential fixes would mean the world to me right now. Please help! Thank you so much in advance.About the player's preferred foot
When I play the FIFA series, I often feel something is wrong with the preferred foot of the players. For example, Brahim Diaz and Rayan Cherki. Although Brahim Diaz is left-footed, he is right-footed in the game and uses his right foot when dribbling, which is different from reality. As for Rajan Cherki, despite being right-footed he is listed as left-footed in the game, which also differs from reality. However, when it comes to Cherki, in real life he often dribbles with his left foot, so being left-footed in the game makes it more realistic, so I personally don't mind it. First of all, I would like you to fix Brahim Diaz preferred foot. When starting career mode etc. from a live starting point, even if I edit it myself it doesn't reflect, so I would like you to change it. Thank you.Steam version - Japanese missing & game won't launch
Hello, I am writing this message using a translation tool, so I apologize if my English is not perfect. I am posting here because I can no longer continue my previous support case. Here is a summary of my issue. After reinstalling EA SPORTS FC 25, Japanese completely disappeared from the in-game language list. I tried all of the following troubleshooting steps: Reinstalling the game, setting Steam's language to Japanese, verifying the integrity of the game files, clearing the EA App cache, repairing the EA App, and recreating my game profile. None of these steps resolved the issue. I then contacted EA Support through live chat. The advisor told me that they had changed some settings on my account and that reinstalling the game would resolve the problem. I followed the instructions given by EA Support, but instead of fixing the problem, the situation became worse. However, after reinstalling the game, the situation became even worse. Since then, every time I try to launch the game, it immediately displays the following error message and then closes: "%game% is managed by Steam, so we couldn't complete your request. Please go to Steam to complete your request." Because of this, I am completely unable to launch or play the game. The game does not even reach the title screen. In addition, EA SPORTS FC 25 has disappeared from my EA App library, even though I purchased the game on Steam. Furthermore, when I try to launch the game through the EA App, I receive the following message: "You don't have access. Another user who owns this title may have downloaded it on your device. Please sign in with another account or restart the app and try again." This is incorrect because I purchased EA SPORTS FC 25 on Steam using the same EA account that has always been linked to my Steam account. I have never used another EA account for this game. Because of this, I believe there may be a problem with the ownership or license of my game on my EA account. I contacted EA Support again, and I was informed that this is a known issue and that the team is actively working on a fix. However, It has not been over two weeks with no updates. My previous support case has also been closed even though the problem has not been resolved. I am very disappointed with this situation. I paid for this game, but I currently cannot use it at all. I still want to continue playing the EA SPORTS FC series, and I am considering purchasing EA SPORTS FC 26. However, after this experience, I am worried the same problem could happen again. I would greatly appreciate it if someone from EA could answer the following questions. 1.Will the issue preventing me from accessing FC 25, including the missing Japanese language, be resolved? 2.Is there any estimated time frame for fixing this issue? 3.If I purchase FC 26 on Steam, can EA confirm that I will not experience the same issue? 4.Since I currently cannot access the FC 25 that I purchased, will EA provide any compensation or another appropriate solution? Thank you very much for your time. I would sincerely appreciate any update regarding this issue.FC 25 not launching
FC 25 installed via Xbox Game Pass on PC. Game launches to splash screen then crashes. Event Viewer shows EA Javelin Anticheat Event ID 1000, fc25.exe exited unexpectedly with exit code 0xFFFFFFFF. Issue started around 21-22 May 2026. Verified game files, reinstalled EA Anticheat, SFC scan clean, all drivers up to date. Valorant and other games work fine
