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lukeowen85402's avatar
lukeowen85402
New Novice
6 days ago

PS4 to PS5 dual entitlement not working

I was previously playing FC25 on a PS4. I have tried to use the dual entitlement feature on a new PS5 today and whiskt the redeem code was accepted and appears in my transactions, I am not able to download the PS5 Bersoon without paying. 

Is anyone able to offer any advice as to how this can be resolved?

 

thanks

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 days ago

    lukeowen85402 

    On your PS5, go to Games, Library, My collection. 

    All your downloadable games are there and you should have access to FC 25.

    Thanks.

  • Hi, thanks for your reply. I’ve followed the steps and that still hasn’t fixed the issue. FC 25 does appear but when I click on it tries to charge me the full price. I’ve typed in the code provided on the original box but it says this is already been redeemed (this will be from when I first put in the code yesterday).

    Do you have any suggestions? I have an inpatient 10 year old who is desperate to play on the PS5 version!

  • I’m still having issues with this. It’s really frustrating that EA promote dual entitlement but are not willing to offer any support with investigating issues relating to this. It seems that this forum is the only support route and I’m not getting support here.

    can someone please assist 

    EA_BarryEA_DarkoEA_VendceraEA_Pulsar 

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