Forum Discussion

BigBazzaaaaa's avatar
BigBazzaaaaa
New Scout
4 days ago
Solved

[PS5 / PC / PS4 - Australia] cannot connect to Ultimate Team

It’s been 2 hours of loading screens and 0 help from the live chat, I’ve been unable to get into ultimate team. I’m able to play clubs and any other game on my console, my internet is fine, ea page says connection to the servers is “great”, yet I still can’t log in. I’ve even tried the useless troubleshooting steps and nothing works. Am I the only one?

  • EA_Pulsar's avatar
    EA_Pulsar
    3 days ago

    ⚠️ Marked as Solution for Visibility Purposes Only 

    Hello everyone,
    Thank you for bringing this to our attention. Our team will investigate the issue. If you are still experiencing problems, please provide the following details to assist with our investigation:

    - Gamertag
    - Platform
    - Summary of the issue
    - Name of your ISP 
    - Recent timestamp (date, time, time zone) 
    - A screenshot of the issue would also be helpful.

    Please restart your device and home router before checking again. Have you confirmed with your ISP about any local network issues?

    Thank you!

413 Replies

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  • Joekelly29's avatar
    Joekelly29
    New Traveler
    4 days ago

    I have the same problem and I’m still tryna figure how to fix it I’ve restored license changed dns settings restarted nothing works 

  • BigBazzaaaaa's avatar
    BigBazzaaaaa
    New Scout
    4 days ago

    I’ve tried changing network settings, updating squads manually. Nothing works. But I can still play clubs XD. Makes 0 sense

  • Joekelly29's avatar
    Joekelly29
    New Traveler
    4 days ago

    I can’t even play play clubs can’t access anything to do with online stupid 

  • 2lutNation's avatar
    2lutNation
    Seasoned Newcomer
    4 days ago

    I have the same issue when i load into ultimate team it says “Connecting to ultimate team is not possible at the moment you will now be returned to the main menu” like what do you even do. I’ve been in live chat and they says it’s the internet but all my other games like Cod work fine 

  • Joekelly29's avatar
    Joekelly29
    New Traveler
    4 days ago

    Ye all my other games work just not fords the only game I’m acc wanting to play lol surely servers for some people r down ?

  • BigBazzaaaaa's avatar
    BigBazzaaaaa
    New Scout
    4 days ago

    Ea…. It’s been 5 hours. I just want to complete my objectives before they expire in 3 hours. This is ridiculous. 

  • PurplePapa32's avatar
    PurplePapa32
    Rising Rookie
    4 days ago

    This is appalling, once again Australian players are neglected. Fix your game

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