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i have talked to EA help many times and nothing new , i have the same issue and it's TOTY weeks , when the game will be fixed and who will compensate us !!!???
I think I found solution for stuck on splash screen - in my case it was DNS settings of my internet-provider. I set dns servers manually and used free dns servers - 1.1.1.1 or 8.8.8.8 in my router settings.
Since then game works fine, but crashes sometimes, but its different case.
i have talked to EA help many times and nothing new , i have the same issue and it's TOTY weeks , when the game will be fixed and who will compensate us !!!???