Re: HALFTIME HISTORICAL ENCORE PACK EA FC 25 - NO ICON OR HERO

Hello, 

This is a follow up on a discussion / ticket I have opened and was informed that community managers would be on the case asap by Pranav at EA Help.

Essentially I bought a pack for 3.5k fp (Halftime Historical Encore Pack). Not only did I not get the pack, but the fp was also taken from my account. Almost £30 just gone and nothing in return.

I have now waited almost 48 hours and nothing has been done to resolve this. for all I know the player I wanted may have been in my pack. I expect some form of compensation for this as I have spent hours now trying to contact people to get this resolved. wasted a significant part of my weekend when I didnt do anything wrong.

Please let me know what is going to be done about this asap.

Thanks.