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Community Manager

Re: I got disconnected after game is over

@benji999jw,

In that case it sounds like you might have a soft ban on your account. They're usually triggered by leaving a large number of matches is a short space of time. They usually expire in about 24 hours, so I'd recommend just waiting it out.

3 Replies

thelennrtti
1 year ago
Why the game does not tell me this? I find this very unfair that I do something that is not forbidden (atleast to my knowledge), and then they punish me for it but without even telling me. Just lost 2 squad battles match points because of this issue.
EA_QueenBee
Community Manager
1 year ago
Hey @thelennrtti,

I appreciate the feedback. Hopefully they can make it clearer in a future update or installment because I think you're right that it's not very clear what's happening if you're not already aware of the system.
benji999jw
1 year ago
It's really sad to hear this because I could have spent this Friday and Saturday playing the game, but now I can't, and I'll miss out on a lot of rewards. They should develop a system where you first get a warning that you can't do something like that, instead of the system banning you without notice.