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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
1 year ago

Re: Missing languages (both text and commentary) over PC version FC25


@AleVanDerVaart23 wrote:

I choose to refund the game because isn’t possible that 2 years ago I could play fifa 23 in Italian on ea app, 

and this year I spend like 90 euros in a game that shows Italian but i can’t play in Italian.

it doesn’t make sense.

i found out that if you redeem the ultimate edition pack (the extra pack, of the ultimate edition) the game change the language pack, but i prefered to don’t take the risk 

I don’t want to waste my money in something that isn’t the way is promised


@AleVanDerVaart23 May I please ask where have you seen that information? I'd like to investigate that further


@YerliPanda Please note the header on the Accepted solution post. This is only for the visibility so others can see and get notification that we are looking into this 


While we continue to investigate, I wanted to double check some information that may be helpful. 

- Could you please verify if you're able to select your preferred language during the game's installation on Steam?* ( see the screenshot below.)

- Do you install your game in default location? 
 
- Is your Steam account registered in the same region as your current location?

- Are you using an active VPN on your PC while purchasing or installing the game?

7 Replies

  • Xtremed's avatar
    Xtremed
    Seasoned Rookie
    1 year ago

    Hi @EA_Pulsar Just making also sure you saw my reply, also as the one that started the thread 🙂

    I feel you are only focusing into Steam at the moment, just want to make it clear the issue is also on the EA APP, and maybe what I want to get clarification from EA's side is why, if languages are limited somehow by region... in the purchase process this is not clear, and all languages are shown as avaliable? That's probably the first pointer in here that would like to get a solution.

    So maybe that's a good point now to start from there, second if you go and check my last post, where I showed the screenshot of avaliable languages, can clearly show to you that there seems to be a clear issue there.

    Another clear example, I have a Spanish friend living in the US, and he wanted to play the game in Spanish from Spain, but is not avaliable that option also in US only Latam Spanish, so everything points out that a lot of the issues are coming from some "region language lock" but is just not clear over the sales process, at this point all of us that have bought the game under the assumption that we will get all the languages are not getting that, pretty much it can be considered false advertisement, and there should be some way to fix this for everyone that bought under that assumption. (Maybe EA rolling out an update so EVERY language will be avaliable as shown in the purchase process)

    Hope this is clear, and if you require some more info we are more than happy to bring the needed info.

    PS: I also believe that marking this as "solved" might give the wrong impression, and just to clarify as the original poster there is no clear solution yet for this.



  • marco_iol's avatar
    marco_iol
    New Traveler
    1 year ago

    - Platform where you purchased the game (EA app, Steam, another store): EA app
    - Game version (Standard or Ultimate Edition): Ultimate Edition
    - Summary of the issue: Italian language in the menu not available. Commentary in Italian during the match not available
    - Country/Region: Purchased in Qatar (no VPN used)
    - Purchase date: 17/8/2024
    - Images of the languages available during installation and in the game menu: attached

  • YerliPanda's avatar
    YerliPanda
    Not applicable
    1 year ago

    Question 1 : Yes, I have chosen the Turkish language and the Turkish region.
    Question 2 : Yes. I have a screenshot
    Question 3 : Yes. I have a screenshot
    Question 4 : No, I don't use a VPN or similar program

    Anything else? 



  • kkbatt-'s avatar
    kkbatt-
    Not applicable
    1 year ago

    When I download the 10-hour trial version in the EA APP application, there is a Turkish language option, but when I buy it on steam, it is not Turkish even though I install Turkish

  • Berkk299's avatar
    Berkk299
    Not applicable
    1 year ago

    FC25 TÜRKİSH LANGUAGE PLEASE FOR PC !
    Nearly half of Turkish computer gamers can no longer play games in their native language, please fix this issue.

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