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Re: Online Service disabled - PS4 - EA FC 25

I am having the same issue with the same circumstances as everyone here. I've discovered something myself engine trying to workout What's gone wrong. From the main menu when you start up the playstation if you move into the FC25 game and then press options on the controller it opens up a sub menu. If you scroll down to information it shows the parental control is set for level 2. If you do the same thing for FC24 it shows parental control are level 5. Level 2 controls are for pegi 3 I think. I have no idea how to resolve this so if anybody can provide a solution I think this should resolve the problem

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  • Spurs_Gamer_FC's avatar
    Spurs_Gamer_FC
    10 months ago

    @Seumas23numpty I’ve also discovered that but have no idea how to change that level. I think the problem is so much complicated that we can’t solve it without EA. 

    I’ve spent over 10 hours troubleshooting this and just can’t understand it. My twinbrother has the exactly same type of PSN account and EA account like me, saying that he’s 14 years old and has the parental control setting activated. No restrictions should affect any of us from playing online. I’m almost 100% sure about that. My twin bro also bought the ultimate edition and here is the strange thing. He can play online in ultimate team, and the only difference between us is that he plays on PS5 and I on PS4. He’s not done anything to get online access or something, it did just work from the beginning. With the same parental control settings. 

    By the way, @Seumas23numpty the problem maybe won’t get solved by changing the level like your theory. When I logged in and checked the level information at my brothers PS5 it said parental control “3 years” which might be the same as level 2 on ps4.

    Together we continue to fight to get what we’ve paid for. If we fail we should all get our many back. 

  • freshies123's avatar
    freshies123
    10 months ago
    @Spurs_Gamer_FC You'll find that this is only an issue with PS4, not PS5. It was the same with FC24 in that they do not honour the parental restrictions set on the PS4.

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