Forum Discussion

JagC88's avatar
JagC88
2 years ago

Re: Steam - Standard Edition Preorder bonus material not given

This is the response I just received from EA help. It's the 2nd time I got this same, canned response. I'm not even asking about a Hero item. Do they even read the email? Please help.

We looked into missing rewards in EA SPORTS FC™ 25 and confirmed that everyone who pre-ordered the game before August 21, 2024 at 4 p.m. UTC can find their Untradeable Hero Player Item in-game.

If you pre-ordered before this date and

haven’t gotten this item, contact the retailer you bought the game from for

help. 

EA Advisors can’t grant this content to your

account.

2 Replies

  • JagC88's avatar
    JagC88
    2 years ago

    Why is this marked as solved? This issue is not solved!

  • JagC88's avatar
    JagC88
    2 years ago

    @EA_Illium can you please help? 

    This is the response I just received from EA help. It's the 2nd time I got this same, canned response. I'm not even asking about a Hero item. Do they even read the email? Please help.

    We looked into missing rewards in EA SPORTS FC™ 25 and confirmed that everyone who pre-ordered the game before August 21, 2024 at 4 p.m. UTC can find their Untradeable Hero Player Item in-game.

    If you pre-ordered before this date and

    haven’t gotten this item, contact the retailer you bought the game from for

    help. 

    EA Advisors can’t grant this content to your

    account.

About FC 25 Technical Issues

Having issues with FC 25? Join here to find help with connectivity, performance issues, crashes and more.12,033 PostsLatest Activity: 7 months ago