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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
7 months ago

Re: "There was a problem getting your online information. Please try again."-Clubs

Hey everyone!

I just wanted to take a moment to say a big thank you for all the reports and feedback you've shared about this issue. Your input really means a lot!

I hope the problem has been resolved for everyone now. 

https://x.com/EASFCDirect/status/1852174297005003171

4 Replies

  • Hi!

    Thank you for resolving the login issue with the clubs. However, we're experiencing another issue related to last season's rewards and playoffs. Our club finished in the Elite Division, but as soon as the playoffs began, our division was incorrectly displayed as Division 5. This change should only happen after the playoffs are complete.

    Due to this issue, our club received Division 5 rewards instead of Elite Division rewards. As a top 5% club, we should have received 4.2 million fans, but we only got 42,000. We would appreciate it if you could provide the correct rewards.

    Thank you for your help!

    Here is our club info, please let me know if you need anything else: 

    Club: FC Bromuda 

    Console: old gen / ps4 

    Manager account: Jelsnor 

    Finished in division: Elite

    Playoffs: 9-1, 2163e 

    Club ranking: 75th worldwide  

  • @EA_Pulsar Its all great that you've fixed clubs, but how about an older longer standig issue of old gen unable to load there games for sometimes nearly 30 mins at a go stuck on a pathetic cheap ea fc 25 loading screen, you thinking of fixing the (basic)
  • 2apur's avatar
    2apur
    Rising Traveler
    4 months ago

    This was not fixed. Still can never play a clubs game back to back without restarting. 

  • Papalloi's avatar
    Papalloi
    Rising Novice
    4 months ago

    Issue not fixed, can’t play back to back league games. Have to restart after every match, redownload and repairing the game doesn’t help

  • Razgradli's avatar
    Razgradli
    New Novice
    4 months ago

    Same issues keep going i just open case on help.ea and talked with some workers on help center, they suggest to me to do their technical troubleshooting steps, i did it but not worked

  • db833bf4f40453e2's avatar
    db833bf4f40453e2
    Rising Newcomer
    3 months ago

    I'm having the exact same problem and its so annoying. I was gonna try deleting and reinstalling the game but seeing as it didn't fix it for you I'm gonna assume it won't work for me

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