Forum Discussion

Hernan280226's avatar
3 months ago
Solved

refund

I want a refund because it was not what it said when I subscribed, I use it to play FC and I subscribed because it said that the FC25 could be played with the basic sub and when I pay it it says only 10 hours, so I want a refund

  • Hello @Hernan280226,

    Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game's release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24.

    This is the official EA policy.

    Check out the link below for more details.

    How to get a refund for EA games

    Best regards,

    danisoff

1 Reply

  • Hello @Hernan280226,

    Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game's release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24.

    This is the official EA policy.

    Check out the link below for more details.

    How to get a refund for EA games

    Best regards,

    danisoff

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