Hi. I pre-ordered the standard edition on Steam and my bonus material has not been given in game (i.e. the Clubs coins). I checked my Steam library and there is no button to redeem it. The DLC page is empty too. I contacted Steam and they said to contact EA. I contacted EA and they said to contact Steam. What do I do???

Hey @JagC88 Unfortunately, we cannot assist with missing items or rewards here in the Answers HQ community. You will want to reach out to our support with your Purchase Information to take a further look. How to use EA Help Go to the EA Help homepage. Select EA Sports FC 25 Select the "See all help topics" Select the option I'm looking for something I bought You should be able to choose from Chat or Email (options can vary) Cheers!

Steam - Standard Edition Preorder bonus material not given

4 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hey @JagC88

Unfortunately, we cannot assist with missing items or rewards here in the Answers HQ community.

You will want to reach out to our support with your Purchase Information to take a further look.

How to use EA Help

Go to the EA Help homepage.

Select EA Sports FC 25

Select the "See all help topics"

Select the option I'm looking for something I bought

You should be able to choose from Chat or Email (options can vary)

Cheers!
JagC88
2 years ago
This is the response I just received from EA help. It's the 2nd time I got this same, canned response. I'm not even asking about a Hero item. Do they even read the email? Please help.
We looked into missing rewards in EA SPORTS FC™ 25 and confirmed that everyone who pre-ordered the game before August 21, 2024 at 4 p.m. UTC can find their Untradeable Hero Player Item in-game.
If you pre-ordered before this date and
haven’t gotten this item, contact the retailer you bought the game from for
help.
EA Advisors can’t grant this content to your
account.
JagC88
2 years ago
Why is this marked as solved? This issue is not solved!
JagC88
2 years ago
@EA_Illium can you please help?

This is the response I just received from EA help. It's the 2nd time I got this same, canned response. I'm not even asking about a Hero item. Do they even read the email? Please help.
We looked into missing rewards in EA SPORTS FC™ 25 and confirmed that everyone who pre-ordered the game before August 21, 2024 at 4 p.m. UTC can find their Untradeable Hero Player Item in-game.
If you pre-ordered before this date and
haven’t gotten this item, contact the retailer you bought the game from for
help.
EA Advisors can’t grant this content to your
account.

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Steam - Standard Edition Preorder bonus material not given

4 Replies

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