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irenesofea's avatar
irenesofea
Newcomer
3 months ago

Stuck at Loading Screen After Opponent Leaves Match – EA FC 25

Platform:
PC(Steam) – Malaysia

Game Mode:
Ultimate Team (FUT Champions / Division Rivals)


Issue Summary:
When my opponent leaves a match (voluntarily or due to disconnection), the game often freezes on the loading screen. I am forced to close the game manually (Alt+F4). The match result is not always recorded, and I sometimes receive a DNF penalty.


Expected Outcome:
If the opponent leaves the game or disconnects, I should be returned to the post-match screen and awarded a win (or result recorded). The game should not freeze or become unresponsive.


Actual Outcome:
The game gets stuck at a black or spinning loading screen. I cannot continue and must force quit. Occasionally the game doesn’t record the result at all.


Frequency:
50% of the time when opponents quit mid-game. More frequent during peak hours.


Troubleshooting Steps Tried:
Cleared EA App and FC 25 cache
Repaired the game via EA App
Reinstalled the game
Switched from Wi-Fi to Ethernet
Disabled all background apps
No VPNs or overlays used


Ping & Server Region:
248ms ping (Malaysia, expected to connect to Singapore server)


Additional Notes:
This seems to be a recurring server/session handling bug. Please escalate this issue — it makes FUT modes very frustrating and inconsistent.

1 Reply

  • cufcstar's avatar
    cufcstar
    Rising Novice
    14 days ago

    Also just happened to me. Won 3-0 opponent quits. Watched the animations of goals for 30 mins before closing app. Handed a loss. Rank 1 now gone. no bother playing now. thanks EA 

     

    Wired connection. 1gb +
    PS5 Pro 

     

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