Forum Discussion

CREEPIN_X_DEATH's avatar
9 months ago

Stuck in a loop trying to change my team Name in Clubs

I'm currently stuck in a loop when trying to change my team name in Clubs. My club's name got banned so I received a message saying "We've reset your Club Name to a generic name because it may be used to offend or harass other players, which breaks our user agreement. We have positive play guidelines to help make sure our games are an enjoyable experience for all players (https://www.ea.com/positiveplay). We'll take you to the Edit Club page to confirm the change." However, when I try to change the club name, I get an error message claiming that the game "Failed to save Club Settings." Once I close the error message, I get sent to the clubs menu just to receive the first message about my club name being reset! Has anyone been able to fix this issue? Hopefully an EA rep can chime in with some insight or suggestions as to how to fix this. I've posted pics of the error messages I've received for troubleshooting purposes. Also, I'm not contesting the banning of my club name, I just want to be able to change the club name so I don't have to start a new club. Thanks in advance 

1 Reply

  • After a few hours I'm unable to even play a drop-in or rush game in Clubs because of this issue. Is there really no EA rep that can help me? Clubs is the only game mode I'm interested in and without it I might as well request a refund. Also, is it possible to add a video clip of the issue I'm experiencing? I think a video clip will show just how bad the issue really is. Thanks in advance.

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