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Woollyle25's avatar
Woollyle25
9 months ago

Verification notices

My son recently downloads FC25 for Xbox one. He’s constantly getting a message saying we need to verify his account with a parent (he is 13) but when I go to verify we get an error message saying we’...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Hi there. It's possible your son's account needs to be upgraded to a teen account. More information on that can be found here. You're also welcome to open a case with an advisor by following these instructions.

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