Access to the Transfer Market has been banned across all platforms

On Thursday, May 15, 2025, I received an email from EA stating that my EA FC25 account had committed a violation, resulting in a Transfer Market ban across all platforms. This is clearly a mistake. I have never committed any violations.

Strangely, when I check my account’s ban history on the EA website, there is no record of any ban. Yet, I have not been able to access the Transfer Market feature at all since receiving the email from EA.

I have reported this issue since Friday, May 16, 2025, and have been corresponding with an EA representative under case number #211164508. However, I have not received any clear explanation or concrete solution. Instead, I was asked to submit a new report using this link.

This situation has left me feeling extremely frustrated, and I am truly disappointed with how EA is handling this matter. I have never committed any violation. I sincerely ask that this issue be taken seriously. I’m exhausted from going back and forth in emails with EA representatives who seem to not understand what the actual problem is.

Attached below are the proof of the ban email from EA and a screenshot showing that my account can no longer access the Transfer Market and the ban history check showing no record of any ban on my account.

Please, help me..