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Darvil-13's avatar
Darvil-13
2 days ago
Solved

Blocked by mistake. PLS HELP

Hello everyone. On March 1st, I was banned for allegedly distributing coins. But I was not distributing coins, nor was I buying or selling. I was just playing the game on the transfer market. I was b...
  • EA_Lanna's avatar
    EA_Lanna
    6 hours ago

    ℹ Marked as solution for visibility purposes only - We don't consider this solved!

    Hi Darvil-13, 

    I'm sorry, but we can't look into this for you. It's as our forum blog 'What EA staff here can help with' shares;

    We can’t handle bans or appeals here. Please don't ask us to remove or review bans as it's not something we can take any action on.

    EA_cuervo is correct, you need to reconnect with the Terms of Service team if you feel there's been a mix-up with a ban. They only operate through email - there is no other way to get help with ban cases, and there is no other way to speak to them about it. 

    As we can't investigate this on the forums and as there is no new information we can share, I'll close this thread off here. Please follow the advice we've already shared to get help with ban cases.

    Thanks, 

    - EA_Lanna

Darvil-13's avatar
Darvil-13
2 days ago

Please give me a chance to talk to a real person about my ban. I guarantee that I was not involved in selling and buying coins. Just playing on the market. I really like the transfer market and I am not bad at it. But I got banned.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 days ago

All the ban disputes are reviewed and investigated independently. If you would like to contact EA Help Support, you can do so by following the steps here: How to get help with your EA Account. However, they won't be able to review your account ban. 

  • Darvil-13's avatar
    Darvil-13
    2 days ago

    And who can reconsider the decision? The support has already stopped answering me. I 100% did not break the rules, I am an honest player. In fact, I was blocked simply for trading on the transfer market. I paid money for the game, I donated to Maradona and they just banned me, this is not normal

  • cazen32517's avatar
    cazen32517
    Seasoned Newcomer
    2 days ago

    Can you help the community with loan packs? I get disconnected when opening loan pack which i got inside another pack. Im not alone about this

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