Forum Discussion

RJFlonzo's avatar
RJFlonzo
9 months ago

Cannot Login to Ultimate Team

When I try to login I get this error. My internet works on every other game on my PS5 however I cannot get into Ultimate Team
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Hi there, @RJFlonzo 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • RJFlonzo's avatar
    RJFlonzo
    9 months ago

    Sadly does not work, still will not connect

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      9 months ago

      @RJFlonzo 

      As a test, please try connecting to a mobile hotspot and try logging in. Let me know what happens.

      • psinakis's avatar
        psinakis
        9 months ago

        I have the same problem. How can I fix it?

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