Forum Discussion

RJFlonzo's avatar
RJFlonzo
10 months ago

Cannot Login to Ultimate Team

When I try to login I get this error. My internet works on every other game on my PS5 however I cannot get into Ultimate Team
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
10 months ago

Hi there, @RJFlonzo 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

RJFlonzo's avatar
RJFlonzo
10 months ago

Sadly does not work, still will not connect

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @RJFlonzo 

    As a test, please try connecting to a mobile hotspot and try logging in. Let me know what happens.

    • psinakis's avatar
      psinakis
      10 months ago

      I have the same problem. How can I fix it?

    • RJFlonzo's avatar
      RJFlonzo
      10 months ago

      Using a mobile hotspot allows me into Ultimate team, why can I not get in on my internet?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        10 months ago

        @RJFlonzo 

        This means the issue is with your ISP since a completely different network will allow you to connect. I recommend contacting your ISP to see if they can help.

        @psinakis 

        Are you able to connect with a mobile hotspot instead?

About EA SPORTS FC™ 25 Ultimate Team

Discuss all things FC 25 Ultimate Team™ with the community in this forum.8,682 PostsLatest Activity: 10 hours ago