Forum Discussion

RJFlonzo's avatar
RJFlonzo
9 months ago

Cannot Login to Ultimate Team

When I try to login I get this error. My internet works on every other game on my PS5 however I cannot get into Ultimate Team
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Hi there, @RJFlonzo 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

RJFlonzo's avatar
RJFlonzo
9 months ago

Sadly does not work, still will not connect

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    @RJFlonzo 

    As a test, please try connecting to a mobile hotspot and try logging in. Let me know what happens.

    • psinakis's avatar
      psinakis
      9 months ago

      I have the same problem. How can I fix it?

    • RJFlonzo's avatar
      RJFlonzo
      9 months ago

      Using a mobile hotspot allows me into Ultimate team, why can I not get in on my internet?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        9 months ago

        @RJFlonzo 

        This means the issue is with your ISP since a completely different network will allow you to connect. I recommend contacting your ISP to see if they can help.

        @psinakis 

        Are you able to connect with a mobile hotspot instead?

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