Coins not allocated from FC Season

Hi

Not sure if there is a bug or if other players are experiencing the same.

I completed level 1 and level 4 and received all the other rewards except the 25 000 coins from both

See attached screenshots

I've opened a case and was told to wait 24 hours - i've waited 72 hours and still nothing.

I can't find the option to resume the case and the emails received are all no-reply email addresses