Companion App Transfer Market

Within the game, the transfer market opens up very well. It hasn't opened on the app for several days.
Even if I ask, I only get an answer saying, "You've only played 10 games."
I'm a person who works, so I have to use the sbc or transfer market from the outside.
I enjoy gameplay, but I want to use the transfer market from outside because it's more fun to match the team.

However, the game company is only giving very abstract answers.
This is definitely a response that makes users angry and I want to solve this.
How and when was it resolved for you?
Did you solve it again?