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zschuck's avatar
zschuck
New Rookie
10 months ago
Solved

Ea fc25 missing packs and content

So, I pre-ordered the Ultimate version of FC25, and I have ZERO welcome back packs, nor any of the bonus content that is earmarked for either returning FC24 players and/or those who pre-ordered the Ultimate edition. 

What gives EA?!?!? 

For context, I never broke amy rules, spent a ton of money on FC24 in-game, and have THOUSANDS of hours logged on FC24. And I pre-recorded thr Ultimate edition of FC25. 

Againz what up EA?!?!? 

  • @zschuck 

    If you're absolutely sure your account wasn't actioned for anything and you played FC 24 more than once before July 31st, open a case with an advisor here to have them investigate this.

9 Replies

  • zschuck's avatar
    zschuck
    New Rookie
    10 months ago

    And what about the "welcome back packs" from EA FC24? I am missing that content as well...?!?!?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @zschuck 

    There are specific requirements you need to meet to receive those packs. Details are in the article here. The below screenshot is from that article.

  • zschuck's avatar
    zschuck
    New Rookie
    10 months ago

    Ok, so I meet all the requirements,  and I still don't have any "welcome back" content. What gives?!?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @zschuck 

    If you're absolutely sure your account wasn't actioned for anything and you played FC 24 more than once before July 31st, open a case with an advisor here to have them investigate this.

  • zschuck's avatar
    zschuck
    New Rookie
    10 months ago

    There is not an option to connect with an advisor or open a case. Come on EA, what goes on?!?! Can I just get my paid for and played for content?!?!?

    Where else can I file a ticket if there is not an option available on EAFC25 to connect with an advisor?!?!??!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @zschuck 

    You need to choose the reason that best fits your issue. They don't all have options for contacting support. Some will lead to help articles.

  • I just spent 1.5k fc points that i got with fc 25 on the winter wildcards holiday pack and opened it. I got the walkout animation and saw the players in the menu where you can quick sell or put them on the transfer market. I click on the player pick in the back of the pack the game shows the loading screen and then kicks me out of the pack. None of the players are in my club and the fc points are gone from my account. How do i get either the players back or the fc points. Thx, xxPandafc

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