EA FC25 transfer market yet to gain access on web app and companion why?

I was sanctioned on fc24 and I read all the Ea articles and they said bans dont carry on to the next fc25 game, and I have tried to contact anyone from ea or fc25 team and I cant get ahold of anyone. It says in the article that I should play 3 games for like 3 days or something to unlock my transfer market unlocked, and I have been playing for like a week now more than 3 games a day and I've emailed ea like 100 times and opened 5 cases and still no one can help me what should I do to get my transfer market unlocked????