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lxjkn's avatar
lxjkn
4 months ago
Solved

Ea help

Hi, I started a case to dispute a ban on pc via ea help, asking for a explanation as to why I was banned. I have seen my case being updated every few hours for over 7 days now and I'm still not hear...
  • EA_Pulsar's avatar
    EA_Pulsar
    4 months ago

    Hey @lxjkn The "Updated" status on your case may suggest that you have logged in to review your case. If the status still shows "In Progress," it indicates that the investigation is still ongoing. You will receive an email with all the details once it's completed, and the status will change to "Resolved." It may take a couple of days, depending on the current volume of the queue.

RadioShaqs's avatar
RadioShaqs
Hero
4 months ago
@lxjkn It can take 10 days for a reply and even then if they are busy sometimes longer.
  • RadioShaqs's avatar
    RadioShaqs
    Hero
    4 months ago
    @lxjkn No that’s what is says on the help page.
    • lxjkn's avatar
      lxjkn
      4 months ago

      @RadioShaqs  I guess thier system must be in hieroglyphs. Pathetic service.

      • lxjkn's avatar
        lxjkn
        4 months ago

        Banned on 31 10 24

        Disputed on 01.11.24

        12.11.24 and still no reply..   

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