EA premium season pass malfunction

I had collected rewards up to level 36, and everything was working fine. But suddenly, my SP was reset to zero without any explanation. Since then, I’ve earned 6,150 SP, but I can’t collect any rewards anymore.

It’s really frustrating to lose all the progress I worked hard for. I just want to be able to collect my rewards and keep enjoying the game. Please help fix this issue. Not sure why not just give me my SP back. Not certain I will keep playing after this and especially not next year