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killerlegend06's avatar
killerlegend06
2 years ago
Solved

EAFC Welcome Back Packs Missing

I logged onto the web app expecting to have welcome back packs due to playing the whole of last year and found none. Is there a reason for this, anyone else with the same problem?

  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Hey there, 

    Your account must be in good standing in order to receive the returning user rewards. If you have any previous sanction in EASFC 24, including the Transfer Market ban, etc., you will not receive those rewards.  

    Please see this post for more details. 

    Spoiler

    To qualify for returning user rewards, you need to have logged into EA SPORTS FC™ 24 more than once by July 31, 2024.

    If you qualify and your account is in good standing, your rewards will appear in your Web and Companion Apps on September 18, 2024.

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  • Ozymandias-ALG's avatar
    Ozymandias-ALG
    Seasoned Newcomer
    2 years ago

    Hello.

    Today i redeemed EA SPORTS FC 25 EA Play Welcome Pack on my account.

    I restarted the game multiple times and i still didnt get the pack.

    What is wrong ?

  • SoNero667's avatar
    SoNero667
    2 years ago

    Same probleme no welcome packs on web app or in the game why ??

  • 676577666's avatar
    676577666
    2 years ago

    im still missing my welcome back packs it didnt give me any of the packs and i’ve received them in previous games such as fifa 22 23 and fc 24 so whats the deal? no i dont have no bans and my account is good

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