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ByelOvsky's avatar
ByelOvsky
Seasoned Newcomer
2 days ago

Error finishing matches, wins not counted, game assuming abandonment

When I finish matches in Ultimate Team, an error is occurring in my game and the victories are not being counted. The error message in the photo below is displayed and then I am disconnected from Ultimate Team. In addition, with the error the game is assuming that I have abandoned the match and is decreasing my coin multiplier. This is happening in ALL MATCHES in Champions, Rivals and Friendlies. It also happens when an opponent or I press leave the match. I am unable to achieve my objectives and advance in the game.

Product: EA SPORTS FC 25

Platform: Plastation 5 (Standard Edition)

Mode: Ultimate Team™

Part: Champions, Rivals, Friendlies

Date (MM/DD/YYYY): 03/04/2025 and 03/05/2025

Period I saw the bug: Around 23:00 yesterday until 02:30 today

GMT (UTC) time zone: GMT -3, Brasilia, Brazil

Frequency: All matches since I started seeing the bug

Bug reproduction: I believe the bug is related to my account since I haven't seen anyone reporting it in the community.

At the end of the matches (Rivals and Champions)When returning to Ultimate Team after the error occursAfter quitting the opponent in friendlies

 

3 Replies

  • DylanYounger16's avatar
    DylanYounger16
    Seasoned Newcomer
    2 days ago

    I’m having the same issue, I think it’s a soft ban, I saw another post from somebody else and they had an EA community manager replying to it and they mentioned soft ban, community manager asked if you had left a lot of games recently in a short time (I did during friendlies fantasy cup, I quit 1-0 down and move on to the next game to speed things up for the objectives). So I reckon I’m soft banned because of it. Looked it up, apparently soft band usually last 24 hours on fc25. Still not sure though it happened to me at the same time it happened to you, so I won’t know till later tonight. 

  • ByelOvsky's avatar
    ByelOvsky
    Seasoned Newcomer
    2 days ago

    I did the same thing, I was completing the fantasy cup objectives yesterday, and since there is this convention in the community of golden goals for these cups, I was leaving after conceding a goal, I thought everything was fine.

    Thanks for your answer, now I feel more at ease knowing that after these 24 hours, it seems that my game will return to normal.

  • ByelOvsky's avatar
    ByelOvsky
    Seasoned Newcomer
    2 days ago

    They should show in-game when we get this soft ban instead of letting us start matches and the issue only occurring at the end.

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