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daafnl2's avatar
daafnl2
Seasoned Novice
11 months ago
Solved

Evo menu crashes game

Whenever I try to enter the evolutions menu the game crashes. It's ever since the 2 Evo update, whenever I changed the active players the game crashed and won't let me enter the evo menu. 

 

I finished some challenges, that still registers according to the objectives notification but I can't enter the menu. The game crashes instantly.

  • daafnl2's avatar
    daafnl2
    11 months ago

    What fixed this for me is logging in to the webapp, claiming whatever is done/reactive some evo's and your good to go. It's not like the helpdesk told me, I found it on a reddit post for a similar issue last year! Hope this helps! 

6 Replies

  • daafnl2's avatar
    daafnl2
    Seasoned Novice
    11 months ago

    What fixed this for me is logging in to the webapp, claiming whatever is done/reactive some evo's and your good to go. It's not like the helpdesk told me, I found it on a reddit post for a similar issue last year! Hope this helps! 

  • I had an issue earlier where the evo menu completely bugged out and was showing no evos, when I got back in I had started a pointless evo and was 45k coins down. I was told to make a post about it so a community manager could get back to me which they haven’t done and will likely never do. It’s always the same with ea help. They have told me to make a community post before so a manager could get back to me but they never do. Just a shame they treat the player base so poorly. I hope you get your issue resolved but I wouldn’t hold my breath if I was you.

  • daafnl2's avatar
    daafnl2
    Seasoned Novice
    11 months ago

    I already solved it through the web app. Don't worry. The helpdesk didn't help this time, unfortunate but glad it's solved. 

  • Beneky's avatar
    Beneky
    Rising Newcomer
    11 months ago

    I have a question about Evolution since yesterday, when I want to enter Evolution, the whole game stutters and it gets a black screen and throws me to the desktop, what do you think this problem comes from??? Please help urgently in the comment 

  • daafnl2's avatar
    daafnl2
    Seasoned Novice
    11 months ago

    If you read the comment you could see I solved it by going to the web app. So try the web app. Otherwise, I don't know what helps. That solved it for me though. 

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