Last night I was hacked I put my players up for sale which should have given me around 1.6 million coins to buy a new team this morning. When I looked I had 125k left and players on my sold transfer market that have never been in my team. After speaking to people they mentioned seeing fake ads online around prime packs. My 1 year old always plays with my phone and maybe she has clicked it and because I have the companion app my account is linked… please help … I have lost all motivation for the game and I was loving it… how long will the investigation take

I got my stuff back today not the full 1.6 but 1.2 which I will take

@fallondown If you have not already done so, please make contact with an EA Game Advisor for assistance.Click the following link to get started:https://help.ea.com/help/faq/using-ea-help/Thanks.

@fallondown I think the same thing has happened to me. They used to give these packs out for prime users which I am so I also clicked the link and my account was hacked early hours of Sunday morning. Let’s hope we both get our stuff back as my kid is gutted his team is gone

@fallondown How long did it take them to sort it. I opened my case yesterday and still waiting. Just hoping they sort it quick as my son is moaning at me. I won’t let him on the account till it’s sorted

same thing happened to my, all players sold on the transfer market some of which have never been in my team and a total of 20k coins. my case was raised monday so hopefully it gets sorted and i get my 800k back.

Fc 25 ultimate team hacked | EA Forums

14 Replies

EA_Barry
Community Manager
10 months ago
@fallondown

If you have not already done so, please make contact with an EA Game Advisor for assistance.

Click the following link to get started:

https://help.ea.com/help/faq/using-ea-help/

Thanks.
samus8622
10 months ago
@fallondown I think the same thing has happened to me. They used to give these packs out for prime users which I am so I also clicked the link and my account was hacked early hours of Sunday morning. Let’s hope we both get our stuff back as my kid is gutted his team is gone
fallondown
10 months ago
I got my stuff back today not the full 1.6 but 1.2 which I will take
samus8622
10 months ago
@fallondown How long did it take them to sort it. I opened my case yesterday and still waiting. Just hoping they sort it quick as my son is moaning at me. I won’t let him on the account till it’s sorted
XxT1NNYxX
10 months ago
same thing happened to my, all players sold on the transfer market some of which have never been in my team and a total of 20k coins. my case was raised monday so hopefully it gets sorted and i get my 800k back.
XxT1NNYxX
10 months ago
@fallondown around 5 days to sort? sis you continue to use the account or did you leave it until it was sorted?
gracey1993
10 months ago
Same things happened to me day 3 and still nothing
samus8622
10 months ago
@gracey1993 Same here was early hours of Sunday morning mine was hacked
samus8622
10 months ago
@XxT1NNYxX Looking like over a week. Seems a lot of us have been hacked this week
gracey1993
10 months ago
It’s a joke mate and all u get is some one in a chat saying the team will get back to you once they’ve got to your case your in a queue