Forum Discussion

Baston80053's avatar
Baston80053
Rising Newcomer
5 months ago

Game Freezes and kicks me out before I even get to play

This has been happening to me for weeks now, I have contacted support and ofc, no response. I am reaching out to the community because maybe other people are experiencing the problem. The game works ...
champions
draft
friendlies
matches
rivals
squad battles
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 months ago

Have you tried creating a new lineup and using that one instead?

Fordy9999's avatar
Fordy9999
Rising Novice
5 months ago

Hi, 

Yes I’ve tried this. I’m sorry I really don’t want or waste your time here but I’ve done everything, this isn’t an issue my end this is a server issue or a EA issue - is there anything you can do your end instead of just suggesting small in game changes e.g (changing my stadium..). 

Thanks,

  • Fordy9999's avatar
    Fordy9999
    Rising Novice
    5 months ago

    It’s now not even allowing me into Ultimate Team, see image below: 

     

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 months ago

      As a test, try changing your connection to a mobile hotspot. Let's see if that connects.

      Also, I assume you went through these power cycling steps?

      • Unplug your modem/router for 2 minutes
      • Hard restart your console by holding down the power button until it turns off
      • Power it all up and try playing again
      • Fordy9999's avatar
        Fordy9999
        Rising Novice
        5 months ago

        Ok so I’ve tried the hotspot and the game seemed to run fine through that. I’ve done the above instructions and reconnected through both Ian cable and jsut through WiFi and the problem is happening again - must be my WiFi box or IP?

        any idea now?

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