Forum Discussion

Baston80053's avatar
Baston80053
Rising Newcomer
5 months ago

Game Freezes and kicks me out before I even get to play

This has been happening to me for weeks now, I have contacted support and ofc, no response. I am reaching out to the community because maybe other people are experiencing the problem. The game works ...
champions
draft
friendlies
matches
rivals
squad battles
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 months ago

As a test, try changing your connection to a mobile hotspot. Let's see if that connects.

Also, I assume you went through these power cycling steps?

  • Unplug your modem/router for 2 minutes
  • Hard restart your console by holding down the power button until it turns off
  • Power it all up and try playing again
Fordy9999's avatar
Fordy9999
Rising Novice
5 months ago

Ok so I’ve tried the hotspot and the game seemed to run fine through that. I’ve done the above instructions and reconnected through both Ian cable and jsut through WiFi and the problem is happening again - must be my WiFi box or IP?

any idea now?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Since you're able to connect fine on a totally different connection, that means it's an issue with your ISP or equipment. It would be best to contact your ISP to see if they can help.

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