I can't start a case in EA HELP
I can't start a case in EA HELP, because i use the email address with @126.com? I even can't change my account's email address into another one. Is there any solution😂
Forum Discussion
Hi, I can send an email or start a live chat. And it tells me sucess to start a case when i enter my information, but i can't see any case in My Cases. Someone told me that EA Help has banned all the email address with @126.com, so that i can't open any case or start a live chat.😭
EA_Pythia Would there be a possible solution to this issue? I even tried to used another account to start a live chat to ask customer service to change my email address. He told me he can't do that because of some SECURITY ISSUES. I'm so confused about this.
EA_PythiaCommunity Manager
What happens when you try to change your account e-mail yourself in the customer portal?
And when you try and start a chat, do you get the pop-up for the chat or does nothing open?
EA_Pythia When I'm going to change my account e-mail, it shows 'We can't complete your request. Your email address could be invalid or you may have recently updated it.'
When I start a chat after I enter my information, it shows 'We got your case.Your case has been submitted, our advisor will contact you soon!' However, when I go to My Cases, it tells me 'No cases found on your account .' There is no pop-up for the chat.
But my other account can successfully start a case.