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EA_Pythia Would there be a possible solution to this issue? I even tried to used another account to start a live chat to ask customer service to change my email address. He told me he can't do that because of some SECURITY ISSUES. I'm so confused about this.
What happens when you try to change your account e-mail yourself in the customer portal?
And when you try and start a chat, do you get the pop-up for the chat or does nothing open?
- AkaDovakiin2 months agoSeasoned Newcomer
EA_Pythia When I'm going to change my account e-mail, it shows 'We can't complete your request. Your email address could be invalid or you may have recently updated it.'
When I start a chat after I enter my information, it shows 'We got your case.Your case has been submitted, our advisor will contact you soon!' However, when I go to My Cases, it tells me 'No cases found on your account .' There is no pop-up for the chat.
But my other account can successfully start a case.
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