They are able to do that type of research but they can't do it on a 1 to 1 basis. That's how the compensation works when there are issues wide spread.
With you being the first I'm seeing this, its not wide spread...yet. I wish the clip showed more, but it's just not enough for us to say its a bug. I'm not claiming you're doing anything bad, but it just doesn't show enough. I'd be frustrated too man!
You pack anyone in those 14? I'm going hard for Gullit and I'm like 10 in and I've gotten Carlos Alberto, Thunderstruck Rooney. . .2 useable ones atleast. I can't complain, I hit Base Mia Hamm in November and Base Henry in early January!!