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phoqkhan's avatar
phoqkhan
1 year ago

I didn’t get FC Pro rewards for one hour watch

Hello. I’ve watched nearly watched the stream for 2 hours from youtube and I’ve refreshed the stream time to time just to be sure. However, even if I get the Benzema loan reward, I didn’t get the 1 h...
phoqkhan's avatar
phoqkhan
1 year ago

@EA_PulsarPlease examine and fix this issue immediately because it is also blocking the path for total group reward. Do not ignore people here. People spent money and time for this game. They should get a treatment according to it not just simple generic repeating answer all the time.

phoqkhan's avatar
phoqkhan
1 year ago

I've contacted EA chat support and firstly representative claimed that I do not have a linked youtube account. After that I've sent screenshots to him which prove that my youtube account is linked to my ea account. After those screenshots he just gave me a generic answer which says that they are working on the issue which means that it will not be solved. Messages can be seen below.

  • I just checked our team and yes, we have also received similar contacts from other players. The good thing is that our involved team is aware of the problem and already working on a fix for it. So you don't have to worry as the problem is not on your side and will be solved really soon.
     
  • Sometimes this happens from the server end for which we have a particular team and our team is working on this issue and I believe it will not take much longer and will be fixed soon so that you can enjoy the game. Please be assured as we have our best team for such issues.
     
  • We are currently working on identifying all of the affected players from our database. Can I get the email address associated with the Origin/EA Account to check if we are working on correct account?
  • phoqkhan's avatar
    phoqkhan
    1 year ago

    @EA_PulsarStill did not get missing reward from youtube stream. I also got rewards from yesterday's stream and only that one is missing to complete the object group. But no one trying to solve the issue.

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