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56765543aa's avatar
56765543aa
New Novice
2 months ago

I got hacked

I went off last night then logged in the next day some of players are gone and I think I’ve been hacked so can you please help me 

Thanks,

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey 56765543aa​

    Sorry to hear someone else may have gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey 56765543aa​,

    You're welcome to reach back out to support to see if there's anything else that can be recovered. We are not able to make any changes to your account here on the forums.

    Feel free to resume a prior case from your case history page to have support take another look!

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