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keiranbradley's avatar
keiranbradley
Rising Newcomer
1 year ago

I was hacked

So I was hacked on the 29th of December, the hacker had spent all my coins,quick sold all my players, used all my quick sell recovery and changed all my information. Now I made a case with ea ( witc...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

I'm sorry to hear you're having issues contacting EA Help Support. 

If you're not getting the chat option when trying to contact support, can you please try: 

  1. Go to: https://help.ea.com/en/help-home/
  2. Select the game you need assistance with or EA App
  3. Select "I want to update my EA Account information" 
  4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps! 

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