I appreciate the response, I will try to reach out to them in the next day or so and see what they have to say.
the packet loss (I mean I feel like that should be a standard being so low) and really should have 0 effect on the game.
95/100 I think is pretty **bleep** good, ping could be lower, but I even tried to kick it up to Gig internet and it didn't change my ping at all , so I dropped down to the next tier lower.
If what you said above was true and that pretty minimal drop in scores makes the gameplay feel like it does then the match history should also reflect it. And intsead of saying Great and good which all of mine say, it should say Okay and Fair , as I haven't had a game feel great in I think over 2 months, and it happens for maybe 2 games in a row, then done.
Appreciate your insights and help