Forum Discussion

mo_aati07's avatar
mo_aati07
Rising Newcomer
7 months ago

Not receiving FC 25 points

I bought FC points and I didn’t receive them . Please Help me out. 
EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
7 months ago

Hello mo_aati07​,

did you buy the FC Points directly through EA or a third party seller? Please make sure that you bought Points for FC 25 and not FC 24 by mistake.

Otherwise, it can take 24 hours for points to actually be visible in the account. 

  • mo_aati07's avatar
    mo_aati07
    Rising Newcomer
    7 months ago

    Hi there! 

    No, I bought them through Playstation store. I am positive I got Fc 25 points. And I got a confirmation email for my purchase. I got them 3 days ago and the points haven’t appeared yet. 

    • EA_Pythia's avatar
      EA_Pythia
      Icon for Community Manager rankCommunity Manager
      7 months ago

      In that case, please contact EA Support, so they can check what might've gone wrong here. We unfortunately don't have access to account and purchase information here in the forum.

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