Playing against a cheater...again

For the 2nd time in 2 weeks i played against a cheater in EA FC 25 Ultimate team in Champions.

What happened is that i could not control my players and even CPU AI moving players at the time did not move. And opponents squad was really bad.

Both times i provided video evidence, reported the players and my cases were just closed. They did not inform me if they did anything, and afcourse nothing was done with me getting worse rewards. Seems EA just does not care and supports cheaters.

Is here anyone who could help me with it?