Purchased FC points but they didn't arrive

Question

Hi please help i bought fc25 points for ultimate team
18500 points and i didn't get it its first time i don't know why now my money gone and i don't have points
(CM: Edited to add more context to thread title)

ea_barry · Answer

KMZ03&nbsp;
We cannot help with this directly here on EA Forums.
Please make contact with an EA Game Advisor so they can take a look at your account for you.&nbsp;Click the following link to get started:&nbsp;https://help.ea.com/help/faq/using-ea-help/&nbsp;Thanks.

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Purchased FC points but they didn't arrive

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